Shipping policy
FINLAND
Shipping costs
All shipping costs in Finland mainland are Free! Yes, without any extra cost.
For Åland, shipping costs will be calculated and shown on your order page before payment.
When will I receive my order?
We send our products from Porvoo in a maximum of two days after receiving your order. Depending on the courier service, you will receive your order in about 4 to 6 working days.
Please note that orders may take a little longer due to new logistics procedures put in place globally due to the COVID-19 pandemic.
Can I track my shipment?
YES. Once your items leave our warehouses, we will send you all the tracking information of your package by email so that you can know where it is at all times. The information may take a while to update from when we send your order.
If you have any problems with the shipping address or other questions, please contact us immediately. We will be able to make changes to the shipping address before the Courier picks up your packages from the warehouse but not after.
Payment methods
You can use Express Pay with Google Pay, Apple Pay & Shop Pay
And the following payment methods
We accept all major credit cards such as VISA, MasterCard, Maestro, and Amex.
You can also pay through PayPal.
- Using your PayPal account
- With credit cards through PayPal
ESPAÑA
Costos de envío
Todos costes de envío a España Península son Gratis! Si, sin ninguna coste extra.
Para ubicaciones en España fuera de la Península, los gastos de envío se calcularán y mostrarán en la página de su pedido antes del pago.
¿Cuándo recibiré mi pedido?
¿Puedo hacer un seguimiento de mi envío?
SÍ. Una vez tus artículos salgan de nuestros almacenes te enviaremos por email toda la información de seguimiento de tu paquete para que puedas saber dónde está en cada momento. La información puede tardar en actualizarse un poco desde que mandamos tu pedido.
Si tienes algún problema con la dirección de envío u otra duda, por favor contacta inmediatamente con nosotros. Podremos efectuar cambios en la dirección de envío antes de que el Courier recoja tus paquetes del almacén pero no después.
Métodos de pago
Puedes utilizar el Pago Express con Google Pay, Apple Pay & Shop Pay
Y los siguientes métodos de pago
- Aceptamos todas las tarjetas de crédito comunes como VISA, MasterCard, Maestro y Amex.
- También puedes pagar a través de PayPal.
- Usando tu cuenta de PayPal
- Con tarjetas de crédito a través de PayPal
- iDEAL – Transferencia directa en línea desde su cuenta bancaria. Disponible con uno de los siguientes bancos:
- Bancontact
INTERNATIONAL - EU
Shipping costs
International orders within EU will be sent from either Finland or Spain, depending on your country of destination.
Shipping costs will be calculated and shown on your order page before payment.
When will I receive my order?
We send our products from our Finland & Spain locations in a maximum of two days after receiving your order. Depending on the courier service, you will receive your order in about 9 to 15 working days.
Please note that orders may take a little longer due to new logistics procedures put in place globally due to the COVID-19 pandemic.
Can I track my shipment?
YES. Once your items leave our warehouses, we will send you all the tracking information of your package by email so that you can know where it is at all times. The information may take a while to update from when we send your order.
If you have any problems with the shipping address or other questions, please contact us immediately. We will be able to make changes to the shipping address before the Courier picks up your packages from the warehouse but not after.
Payment methods
You can use Express Pay with Google Pay, Apple Pay & Shop Pay
And the following payment methods
We accept all major credit cards such as VISA, MasterCard, Maestro, and Amex.
You can also pay through PayPal.
- Using your PayPal account
- With credit cards through PayPal
INTERNATIONAL - OUTSIDE EU
At this moment we do not deliver outside of EU, but you can email us to see what could be possible to organize into your location: Info@TheBeeFamilyShop.com