GENERAL INQUIRIES

WHERE DO THE BEE FAMILY PRODUCTS COME FROM?

The Bee Family is located in Barcelona but behind this family there are generations and more than 100 years of Polish beekeeping tradition.


We carry out honey production in our own apiary (or bee farm) in Poland and firmly believe that the best food for our health comes from nature.

#realfooding

That's why 100% of our ingredients are from wild forests in the EU.

HOW CAN I CONTACT CUSTOMER SERVICE?

You can fill out a form through our Contact page or write to us directly at Info@TheBeeFamilyShop.com

FROM WHERE IS IT POSSIBLE TO ORDER THE BEE FAMILY PRODUCTS?

At the moment we make free shipments to the Spanish peninsula. We also ship to the Spanish islands, Andorra, Portugal, Italy and many more countries in Europe. You can check your shipping rates before payment.

HOW LONG DOES SHIPPING TAKE?

We ship our products from Barcelona in a maximum of 2 days after receiving your order. In peninsula Spain, you will normally receive your order in about 4 to 6 business days. Outside the peninsula, it can take up to 15 days.

WHAT IS THE BEE FAMILY SHOP'S RETURN POLICY?

You can check our return policy at the bottom of this page.

HOW DOES THE 30 DAY WARRANTY WORK?

This guarantee is valid for your first order of the Tasting Pack.

We are so sure that you will fall in love with our honeys that if you are not satisfied for any reason, we will refund you 100% of the money. Just contact our support for a refund.

HONEY WITH BERRY - HONEY WITH BERRIES

IS THE BEE FAMILY HONEY WITH BERRIES A NATURAL PRODUCT?

Of course! Both the honey and the fruits of the forest that we use to make it are 100% natural.

DOES HONEY CONTAIN SUGAR?

The honey with which we make Honey with Berry from The Bee Family does not contain added sugars. It is as sweet as nature has made it with all its sweeteners and nutrients.

DOES HONEY WITH BERRIES CONTAIN ARTIFICIAL PRESERVATIVES?

NO! None of our products contain any artificial ingredients or preservatives, dyes, sugars, or emulsifiers... ABSOLUTELY NOTHING that does not come from 100% natural raw material.

DOES THE HONEY WITH BERRY CONTAIN GLUTEN?

No, it is a gluten-free product.

WHAT IS THE EXPIRY DATE OF HONEY?

Honey is one of the only foods that exist that does not expire. In fact, the oldest known sample of honey was found in a tomb in Ancient Egypt and was over 3,000 years old and perfectly edible. However, unlike wine, honey tastes much better in the first few years after harvest.

Although honey never expires, we mark an expiration date on each container to comply with the traceability regulation of the European Union.

WHAT IS CRYSTALLIZATION OF HONEY?

Crystallization of honey is a natural process when honey goes from a liquid to a solid state. This process can be noticed especially when temperatures move between 10 and 20 degrees because the pace of the process speeds up.

At no time does the honey lose its natural properties and to obtain a liquid honey again, it is necessary to apply heat.

The easiest method to return it to its original state is to soak the honey in lukewarm water (hand temperature 35°C to 45°C) for 5-10 minutes.

WHY DO WE USE A FREEZE DRYING PROCESS?

By freezing and drying (lyophilizing) the fruit, we make sure to preserve all its nutrients and turn it into a convenient snack to consume at any time. The lyophilization process consists of eliminating the water until the humidity of the fruits is finished. In this way they become an appetizer that is easy to transport and enjoy without being sticky. In addition, thanks to this natural process we can guarantee that our freeze-dried berries are 100% pure fruit with no added sugars or preservatives – simply 100% natural fruit. Every 100g of freeze-dried fruit is reduced from 700g to 1kg of fruit! – the magic consists in removing all the water from the freshly picked fresh fruit immediately in order to preserve all its nutritional properties.

WHAT IS THE DIFFERENCE BETWEEN WILD FRUITS AND GREENHOUSE-GROWED FRUITS?

There are several differences between fruits harvested naturally from the forest and those grown in greenhouses. The most notable have to do with its size, flavor and nutritional values. For example, wild fruits tend to be smaller in size, have a more concentrated flavor and a much higher nutritional value.