FAQ

for

GENERAL QUESTIONS

for

WHERE DO THE BEE FAMILY PRODUCTS COME FROM?

All the raw material that we use to make our products comes from a family business located in one of the wildest, lush and cleanest regions in Poland.


HOW CAN I CONTACT CUSTOMER SERVICE?


You can fill out a form through our Contact page or write to us directly at Info@TheBeeFamilyShop.com


FROM WHERE IS IT POSSIBLE TO ORDER THE BEE FAMILY PRODUCTS?


At the moment we do free shipping to the peninsula Spain. We also ship to the Spanish islands, Andorra, Portugal, Italy and many more countries in Europe. You can check your shipping rates before payment.


HOW LONG DOES SHIPPING TAKE?


We ship our products from Barcelona in a maximum of 2 days after receiving your order. In peninsula Spain, you will normally receive your order in about 4 to 6 business days. Outside the peninsula, it can take up to 15 days.


WHAT IS THE RETURN POLICY OF THE BEE FAMILY SHOP?


You can check our return policy from the bottom of this page.

HOW DOES THE 30 DAY WARRANTY WORK?

This guarantee is valid for your first Tasting Pack order.

We are so confident that you will fall in love with our honeys that if you are not satisfied for any reason, we will refund 100% of the money. Just contact our support to get a refund.


ABOUT FRUITS


WHY DO WE USE A LYOPHILIZATION PROCESS?

By freezing and drying (freeze-drying) the fruit we make sure to preserve all its nutrients and turn them into a convenient snack to consume at any time. The freeze-drying process consists of eliminating the water until the humidity of the fruits is eliminated. In this way they become an aperitif that is easy to transport and enjoy without being sticky. Furthermore, thanks to this natural process we can guarantee that our freeze-dried berries are 100% pure fruit with no added sugars or preservatives - simply 100% natural fruit. Each 100g of freeze-dried fruit is reduced from 700g to 1kg of fruit! - the magic consists in removing all the water from the freshly harvested fruit immediately in order to preserve all its nutritional properties.


WHEN DO FREEZE DRIED FRUITS EXPIRE?


Thanks to the innovative freeze-drying process, we eliminate water and retain nutrients, which means that The Bee Family's freeze-dried berries will stay fresh for a long time if we are careful with their storage. If, once your fruit package is opened, you close it hermetically with a piece of wood and store it in a place without exposure to changes in light or extreme temperatures, you can enjoy each freeze-dried berry for up to a year without the need to add preservatives!


HOW TO KEEP FREEZED FRUIT PROPERLY? ​​


We recommend that you store your fruit mess in a cool, dry place out of direct sunlight. In addition, it is important that you close the container well once it is opened. It does not require refrigeration.


WHAT IS THE DIFFERENCE BETWEEN WILD FRUITS AND FRUITS PLANTED IN GREENHOUSE?


There are several differences between fruits collected naturally from the forest and those grown in greenhouses. The most notable ones have to do with its size, flavor and nutritional values. For example, wild fruits tend to be smaller in size, have a more concentrated flavor and a significantly higher nutritional value.


WHY IS LYOPHILIZED FRUIT MUCH MORE EXPENSIVE THAN FROZEN FRUIT?


First of all, remember that for every 100g of freeze-dried fruit we produce, we use 700g to 1kg of fresh fruit. If you do the calculation with the frozen fruit that you can find in the supermarket, you will get an even lower price for each gram of fresh fruit that we have used to produce Lio-fruits. In addition, we take care of the freeze-drying process (freezing and drying the fruit) and we pack them in individual packages so you can enjoy them.

HONEY WITH BERRY - HONEY WITH FOREST FRUITS


IS THE BEE FAMILY HONEY WITH FOREST FRUITS A NATURAL PRODUCT?

Of course! Both the honey and the berries that we use to make it are 100% natural.


DOES HONEY CONTAIN SUGAR?


The honey with which we make The Bee Family Honey with Berry does not contain added sugars. It is as sweet as nature has made it with all its sweeteners and nutrients.


DOES HONEY WITH FOREST FRUITS CONTAIN ARTIFICIAL PRESERVATIVES?


NO! None of our products contain any artificial ingredients or preservatives, or colorants, or sugars, or emulsifiers ... ABSOLUTELY NOTHING that does not come from 100% natural raw material.


DOES HONEY WITH BERRY CONTAIN GLUTEN?


No, it is a gluten-free product.


WHAT IS THE EXPIRY DATE OF THE HONEY?


Honey is one of the only foods that exist that does not expire. In fact, the oldest known sample of honey was found in a tomb in Ancient Egypt and was over 3,000 years old and perfectly edible. However, unlike wine, the taste of honey is much better during the first years after its harvest.

Despite the fact that honey never expires, we mark an expiration date on each container to comply with the traceability regulation of the European Union.